Upon receiving payment or warranty claims approved you will receive an email providing you with an estimated completion date. Generally service/repairs take 4 to 6 weeks to complete. However, occasionally it will be necessary to source parts from the manufacturer which would delay the process. In this event you will be advised by email.
We hold spare parts for the vast majority of standard repair processes at our service centre. However, occasionally it will be necessary to source the parts from one of our manufacturers which may delay the process. In this event you will be advised by email.
Once your watch has been serviced/repaired it will be returned to you by special delivery post.
We shall send you an email on the day of dispatch with the courier’s parcel tracking number and contact details.
Yes of course, you can find us at:
SWICO WATCH SERVICE CENTRE
We are open from 9am until 4pm for repairs.
If you would prefer to pay over the telephone please contact our repair centre on +44 (0)1428 664704.
We accept cheques made payable to SWICO Limited, however this will delay your speed of service. Please note that a payment made online with a credit/debit card will speed up the process.
We provide a year’s guarantee only for the repair work that we carry out on your watch.
Certificate of Guarantee
A valid guarantee card covers defects in the watch’s materials or resulting from a manufacturing fault. Not included in the manufacturer’s guarantee:
In case of defects covered by the guarantee, your watch will be repaired or replaced free of charge at the sole discretion of the manufacturer.
The watch must be accompanied by the duly completed GUARANTEE CARD.
Stock permitting, we should be able to source and supply new straps for old.
Please contact our strap department by email or phone with your request. Any time between 9am and 5.30pm weekdays.
Tel: +44(0)1428 656822 / +44 (0)1428 664706 / +44 (0)1428 664704