You will be sent an email within a couple of days of us receiving your watch with our assessment of work to be carried out. You can also track the progress of your service/repair any time by logging into your account.
You will receive email notifications as your watch moves through our service centre and is despatched. You can also track the progress of your repair any time throughout the process, simply log into your account.
Upon receiving payment or warranty claims approved you will receive an email providing you with an estimated completion date. Generally service/repairs take 4 to 6 weeks to complete. However, occasionally it will be necessary to source parts from the manufacturer which would delay the process. In this event you will be advised by email.
We hold spare parts for the vast majority of standard repair processes at our service centre. However, occasionally it will be necessary to source the parts from one of our manufacturers which may delay the process. In this event you will be advised by email.
An International Guarantee applies only to watches purchased at an approved dealer and where the GUARANTEE CARD has been filled in completely and correctly by the dealer. It is valid for the stated period on the guarantee card from the date of purchase.
Depending on the condition of your watch, we may be able to refurbish steel, steel and gold or solid gold models. Gold plated watches are not suitable for refurbishment. However, stock permitting, we may be able to source and supply new cases and bracelets for current and certain older models.